Enterprise
iOS + Android
End-to-End UX
TELUS Pause Wi-Fi
Empowering Users to Manage Connectivity
PRODUCT DESIGN LEAD | FEATURE STRATEGY, INTERACTION DESIGN, USABILITY
Enterprise
iOS + Android
End-to-End UX
TELUS Connect users needed more nuanced control over their home Wi-Fi connections. The original Pause Wi-Fi feature only allowed them to pause the entire network—a blunt solution that often disrupted unintended users and didn’t reflect the realities of modern households.
I led the end-to-end redesign of this feature as the sole product designer. The goal: empower users to pause specific devices or groups without introducing friction, confusion, or risk. The solution needed to be scalable, accessible across iOS and Android, and intuitive for users with a wide range of technical comfort levels.
🧑💻 Role: Product Designer (sole designer)
🤝 Team: PM, Developers, Content Strategist
🧪 Methods: Usability Testing, A/B Testing, Prototyping
📱 Platform: iOS & Android
📍 App: TELUS Connect (Canada-wide)
Challenge
The original Pause Wi-Fi feature paused the entire network—fine for quick control, but frustrating for families and households with varied needs. Users wanted to pause a child’s gaming console without affecting a work laptop or smart home device.
But offering more control introduced risk: device renaming, shared profiles, and inconsistent naming made it hard to scale without overwhelming people. The UX challenge wasn’t just designing more—it was making more feel like less.
❝ More control shouldn’t mean more confusion. ❞
My Role
I worked cross-functionally with a product manager, a content strategist, and engineers to rethink Pause Wi-Fi as a more user-centric feature. I led the UX strategy, owned the end-to-end interaction design, facilitated testing sessions, synthesized research findings, and coordinated implementation with developers to ensure usability wasn’t sacrificed under technical constraints.
Process
I explored multiple ways to surface device-level pausing: quick toggles, expandable lists, and dashboard entry points. Each option was weighed for visibility, learnability, and tap precision.
I facilitated A/B testing and usability sessions to test success rates and error prevention across dashboard tiles, device list placement, and toggle behavior.
In parallel, I partnered with engineers to work within system constraints and ensure real-time sync worked smoothly across platforms. I also collaborated with content to eliminate ambiguity and guide users toward clear, confident actions—replacing vague terms like “disable” with user-centered ones like “pause this device.”
Before: Single network toggle hidden in settings
After: Group and device-level toggles surfaced in dashboard, with clear labels and states
Solution
The redesigned experience introduced flexible controls that gave users what they needed—without the overhead. With a single tap, users could pause specific or grouped devices. Inline indicators confirmed their actions in real time, and surfacing the feature on the dashboard made it easy to find and use.
Progressive disclosure allowed advanced control without distracting casual users. It felt fast, accessible, and—most importantly—safe.
iOS Device Sort + Filter Menu
New Device List with Device + Group Level Control
Android Device Sort + Filter Menu
Impact
Post-launch testing showed that users were completing pause actions faster, with fewer taps and fewer misclicks. Discoverability increased significantly once the feature was moved to the dashboard. Support teams also reported a decline in Pause Wi-Fi–related tickets.
Users consistently said the feature felt “easier,” “clearer,” and “finally usable for families.”
"Easy to use, works well and most importantly allows me to control how much time I want my kids to be online when they are home. Great app!!"
Wilfred KEPSEU
“Perfect app for me and my family. Also, we love using it every day, I can control my wi-fi, who can use it, or who can't use it. At the same time it is economically cheap and I enjoyed it ever day"
Habiba Hassan
"I enjoy not having to nag my kids to get off devices and they know there's a window when they can use electronics."
Krystal Sininger
Reflection
This project reminded me that good UX doesn’t always come from adding features—it often comes from simplifying the experience behind them. The more control we offered, the more important it became to keep the interactions approachable and understandable.
By grounding the redesign in real user needs and system limitations, we delivered something that felt more personal, powerful, and human.